Asked at every load-in.
- What machine does it run on?
- Whatever is already in the booth. Line Notes runs in a browser, so a Windows laptop, a house Mac mini, a school Chromebook, or a borrowed tablet all work the same way. Nothing to install, no license per machine. The interface is dark because booths are.
- How do my ASMs and my director get in?
- Every production has a seven-character join code. Send it to whoever needs access and they are in. There is no per-seat license, no invitation queue, and no extra charge per person.
- How do the notes actually reach the cast?
- The report opens on screen, already split by actor. Print it or save it as a PDF for the callboard, or take the actors one at a time: Line Notes writes each person’s notes into your own mail client, addressed and ready to send, with a copy button for anything longer than a mail link can carry. Line Notes does not send mail on your behalf, and we would rather say so here than let you find out at 23:30.
- My script is a photocopy. Will it work?
- Only if the PDF has a selectable text layer. Run a scanned script through OCR first, which Adobe Acrobat does in about a minute, and upload that. Failing that, you can draw the line zones yourself in the Script Editor and everything downstream behaves normally.
- Why not just use a shared doc?
- Because a doc holds sentences and this holds records. Every note here is pinned to a line, an actor, a type, and a session, which is why the report can group itself by cast member. A shared doc puts that sorting back on you, after a five-hour call, in the dark.
- What happens if the wifi drops?
- Line Notes needs a live connection: the script renders and the notes sync over the network, and there is no offline mode. If your booth signal is unreliable, tether to a phone. The app moves text, not video, so very little bandwidth does the job.
- Does it track cues or blocking?
- No, and that is on purpose. Line Notes does line notes. Prompt-book platforms will sell you blocking charts and cue sheets with a notes field bolted to the side; this is the other way round.
- Can the cast see each other’s notes?
- Not unless you give them the join code. The room is closed to the people you let in, and each actor’s email carries their notes and nobody else’s. More on what a note is allowed to mean.
- How do I cancel?
- Open your account page and press Manage billing & cancel. That is the whole procedure. You keep the rest of the period you paid for. Cards and invoices are on the same screen.